Transfer, Changes & Escrow Services
Please click on a category below to view detailed instructions, forms and frequently asked questions related to transferring or making changes to your domain name. PLEASE NOTE: TO USE THIS SERVICE YOU NEED TO TRANSFER YOUR DOMAIN NAME TO VIXA.COM's DNS Register. THERE WILL BE A COST INVOLVED BUT THIS COST REPRESENTS THE FULL ADDITIONAL YEARS TO ADD TO YOUR DOMAIN NAME. YOU CAN ALSO CHARGED THIS BACK TO THE BUYER OR IN THIS CASE SAVING THE BUYER MONEY BY NOT GOING THROUGH Networksolutions which charged US 35 per year. VIXA currently charges only US 14 a year and this amount is to extend the life of your domain for another year. There is no other fee. USING THE SERVICE CONTACT US What is escrow?
Escrow is defined as money or other property involved in a transaction, which is put into the charge of a third party until such time that the transaction is completed.  Once the transaction is completed, the money or property is then transferred to the appropriate grantee. Vixa.com provide this service as goodwill for its clients. Banks also provide this service and you are welcome to make enquires to their charges. However, they do not help you in transferring or technical matters. They simply check that it is transferred and release fund accordingly.

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How does Vixa.com's escrow service work?
Vixa's escrow service facilitates the sale of a domain name registration between two parties.  This service assists in the transfer of registrant for a domain name registration by holding the domain name registration undergoing the transfer until the buyer remits the sale price agreed upon between the buyer and seller to Vixa.com.  Once Vixa.com receives the buyer's payment, the domain name registration is transferred to the buyer, after which the seller of the domain name registration receives the buyer's payment from Vixa.com. All Money is kept separate in a different account opened under our company's account Ecorpnu Pty Ltd at the Commonwealth Bank of Australia.

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Why should I use Vixa.com's escrow service when buying or selling a domain name registration?
Using Vixa.com's escrow service when buying or selling a domain name registration is valuable because:
  1. The seller of the domain name registration receives payment in full from the buyer, and
  2. The buyer's funds are held by Vixa.com until the buyer receives the domain name registration.
  3. The secured knowledge that at least one independent party is overseeing the whole process.
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How much does Vixa.com's escrow service cost? (All money is quoted in US dollars) If you are making payment in a different currency please consult us. Please review the following pricing schedule for Vixa.com's escrow service.  This pricing schedule is based on the price agreed to by the buyer and seller of the domain name registration:

Transaction Amount
Escrow Fee*
(payable to Vixa.com by certified
check/money order or wire transfer** )
$0 - $1000 $US 50
$1001 - $50,000 4% of the purchase price
$50,001 - $100,000 3% of the purchase price
$100,001 - $250,000 2% of the purchase price
$250,001 - $500,000 1.5% of the purchase price
$500,001 + 1% of the purchase price
*There is a $75 cancellation fee if the seller or buyer cancels the escrow
 services during the waiting period as defined as 3 days from agreed date.
**A $50 fee will be withheld if the seller requests a wire transfer. 25 for others


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Who is required to pay the fee for escrow services?
Either the buyer or seller of the domain name registration can pay the escrow services fee.  Before initiating the transfer process, you will need to determine which party will pay the escrow fees. In most cases the buyer will pay.

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If I choose to use Vixa.com's escrow service, how does it affect the Transfer of Registrant process?
Should you choose to use escrow services during the transfer of registrant for a domain name, the process will remain largely similar to that of a regular transfer of registrant.  However, a 3-day waiting period will begin when Vixa.com has received the buyer's payment and appropriate documentation from the parties, before the domain name is transferred to the buyer.  This waiting period provides either party a window to cancel the transaction, if necessary, for a fee.  This 3-day waiting period may be waived by the buyer and seller, in which case neither the buyer nor the seller will be able to cancel the transaction once Vixa.com has received the appropriate documentation from the parties and the funds from the buyer.

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What methods of payment are available for Vixa.com's escrow services?
If the Buyer is paying the escrow services fee, the buyer may pay the escrow services fee by certified check, money order or wire transfer (when the buyer remits the purchase price to Vixa.com).  On the other hand, if the seller is paying the escrow services fee, the amount of the fee will be deducted from the purchase price remitted to the seller once the domain name registration is transferred.

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I am the buyer for a domain name registration in the process of being transferred.  How do I deliver payment to the seller?
To deliver payment to the seller of a domain name registration using Vixa.com's escrow services, the buyer will be required to remit payment to Vixa.com.  Once the domain name registration has been transferred (and can be viewed in the WHOIS), Vixa.com will remit the funds to the seller of the domain name registration.

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I am the seller of the domain name registration.  How will Vixa.com deliver the buyer's payment to me?
Once Vixa.com has received payment from the buyer and the appropriate documentation from both parties, Vixa.com will remit the purchase price to you by check once the domain name registration has been transferred to the buyer.  If you prefer to receive the funds via wire transfer, Vixa.com will do so for an additional $50 outbound wire transfer fee.

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Where can I read Vixa.com's escrow services agreement?
To read the escrow services agreement, please click here.

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How long does it take to transfer the registrant of a domain name?
If you choose not to use Vixa.com's escrow service during the Transfer of Registrant process for your domain name, the transfer will take approximately 3 to 5 days to be completed.

If you choose to use Vixa.com's escrow service in conjunction with the Transfer of Registrant process, the transfer will be initiated approximately 3 to 5 days after the end of the 3-day waiting period.  Keep in mind that you have the option to waive the 3-day waiting period, if both parties agree to do so.

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Does using Vixa.com's escrow service affect the timeline for a Transfer of Registrant?
Using Vixa.com's escrow service will affect the timeline for a Transfer of Registrant, due to a 3-day waiting period that begins after Vixa.com has received the buyer's payment and documentation from both parties.

The 3-day waiting period allows either party involved in the transaction to cancel the Transfer of Registrant process.  In the event that the transaction is canceled, funds are returned to the buyer.  A $75 cancellation fee will be charged to the credit card of the party who cancels.

If you wish, you can waive the 3-day waiting period when the transaction is initiated.  In this case, the Transfer of Registrant timeline should not be affected, unless problems arise concerning payment and documentation.

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If I choose not to use Vixa.com's escrow service, who is responsible for mediating the transaction between the buyer and seller of the domain name registration?
If you choose not to use escrow services during your transfer of registrant process, Vixa.com is not responsible for mediating the exchange of payment between the current registrant and new registrant.  All aspects of the transaction are the responsibility of the parties involved.

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Once I have initiated the Transfer of Registrant process using Vixa.com's escrow service, can I cancel the transfer?
Yes, either party involved in the transaction can cancel the Transfer of Registrant process.  After the required documentation from both parties and payment from the buyer have been received, Vixa.com will notify both parties, by email, that the 3-day waiting period has begun.  During these 3 days, either party can cancel the transfer.  Instructions for cancellation are contained within the notification email and the escrow agreement.

In the event that the transaction is canceled, Vixa.com will not process the transfer documents that have been submitted and will return the buyer's funds.  A $75 cancellation fee will be charged to the credit card of the party who cancels.  At this point, no further action is taken on the domain name by Vixa.com.

Keep in mind that, if you have initiated a Transfer of Registrant and have canceled the process, you can re-initiate a Transfer of Registrant at any time.

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Once I have sent in the funds for the domain name registration transfer, can I cancel the transfer?
Yes, either party involved in the transaction can cancel the Transfer of Registrant process.  After the required documentation from both parties and payment from the buyer have been received, Vixa.com will notify both parties, by email, that the 3-day waiting period has begun.  During these 3 days, either party can cancel the transfer.  Instructions for cancellation are contained within the notification email and the escrow agreement.

In the event that the transaction is canceled, Vixa.com will not process the transfer documents that have been submitted and will return the buyer's funds.  A $75 cancellation fee will be charged to the credit card of the party who cancels.  At this point, no further action is taken on the domain name by Vixa.com.

Keep in mind that, if you have initiated a Transfer of Registrant and have canceled the process, you can reinitiate a Transfer of Registrant at any time.

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How can I tell if Vixa.com is the official registrar on file for my domain name?
To perform a WHOIS query on domain name to determine who the official registrar is, please visit Vixa.com's home page at http://www.Vixa.com.

In the WHOIS field, enter the domain name for which you would like to check availability. You can also seek independent sources for reliability as as www.register.com or networksolutions.com (look for whois)

This information includes the official domain name registrar for the name.

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How can I check the status of a domain name currently undergoing the Transfer of Registrant process?
If you wish to check the status of a domain name currently undergoing the transfer of registrant process, please email us at info@vixa.com, provide the domain name as well.

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How do I contact Vixa.com's Transfers and Changes department?
To reach Vixa.com's Transfers and Changes department, please email us at info@vixa.com and on the subject put Transfers and Changes dept. We operate almost 24 hours on a 7 days basis.

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Who do I contact for additional assistance?
If you have other questions or need information that is not contained above, info@vixa.com

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